Brightline Solutions

PRIVACY POLICY

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

Brightline Solutions ("we," "us," or "our") does not share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services.

All text messaging originator opt-in data is kept strictly confidential.

1. Introduction

This Privacy Policy describes how and why we may collect, store, use, and/or share ("process") your information when you use our services ("Services"), including when you:

Visit our website

Contact us by phone, email, or SMS

Engage with us for support, service inquiries, or transactions

If you do not agree with this Privacy Policy, please do not use our Services.

If you have any questions, contact us at:
📧 [email protected]
📞 +1 917-239-7515

2. Information We Collect

We collect personal information that you voluntarily provide to us.

Personal Information May Include:

Name

Email address

Phone number

Physical address

Payment information (if applicable)

Communication opt-in records (SMS, email, etc.)

Non-Personal Information:

IP address

Browser type

Device information

Website usage data

Cookies and tracking technologies

Communication Records:

Customer service inquiries

Appointment details

Service history and preferences

3. How We Use Your Information

We use your information to:

Provide and improve our services

Process payments and transactions

Respond to inquiries

Send service-related communications

Maintain opt-in and consent records

Ensure security and prevent fraud

Comply with legal obligations

We only process your information when we have a valid legal reason to do so.

4. SMS Messaging & Compliance

Text Message Terms & Conditions

By opting into our SMS services, you agree to receive text messages related to:

Appointment reminders

Customer support

Service updates

Opt-In Consent

Messages are sent only after explicit consent

We maintain timestamped opt-in records

We comply with TCPA and applicable laws

Opt-Out Instructions

Reply STOP to cancel SMS notifications

You will receive a confirmation message

No further messages will be sent unless you re-opt in

Opt-out requests are processed within 24 hours

Message Frequency

Message frequency varies based on your interaction with us.

Carrier Disclaimer

Standard message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

SMS Data Protection Statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information may be shared with subcontractors strictly for support services (such as customer service).

All other use cases exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties.

5. Cookies & Tracking Technologies

We may use cookies and similar tracking technologies to improve user experience and analyze website traffic. You may disable cookies through your browser settings.

6. Data Retention

We retain personal information only as long as necessary to:

Provide our services

Comply with legal obligations

Maintain business records

Once no longer needed, data is securely deleted or anonymized.

7. Data Security

We implement reasonable technical and organizational security measures to protect your personal information.

However, no system can be guaranteed 100% secure. You use our Services at your own risk.

8. Your Privacy Rights

Depending on your location, you may have rights to:

Access your personal data

Correct inaccurate information

Request deletion of your data

Withdraw consent

Opt out of marketing communications

To exercise your rights, contact:
📧 [email protected]

9. California & Other U.S. State Privacy Rights

Residents of California, Colorado, Connecticut, and Virginia may have additional rights under applicable state privacy laws, including the right to request access, deletion, correction, or opt-out of certain data processing activities.

Requests can be submitted via email at:
📧 [email protected]

We will respond within the timeframe required by law.

10. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact:

Brightline Solutions
📞 +1 917-239-7515
📧 [email protected]

By using our website and services, you consent to this Privacy Policy.